When was the last time you had your socks knocked off by exceptional customer service? Take a second and think about that question. Anymore it seems that we are bowled over when we receive service that a generation or two ago would have been seen as unremarkable. The exceptional customer service of today is yesterdays ordinary. So back to the original question... Exceptional customer service? It is not gone, it is just a little harder to find. When it comes to HVAC dealers there are ways to narrow the field a little. Take a look at what they offer. Do they have extended hours? Not all air conditioning trouble occur from 8 am to 5 pm Monday through Friday. Is there an after hours emergency service. Little tough getting some good shut eye when your bedroom is 85 degrees at night. Also look for things like financing packages and year-round maintenance programs. It would stand to reason that the more a dealer has to offer, the more customer focused they are. Look for theses and other “extra measures” of customer service when looking to fill your HVAC needs.
Charlotte and the surrounding area is our home as well and we are here for you! At Parks Heating & Cooling we have over 35 years of HVAC experience. Locally owned and Operated we service all makes and models. From a new air conditioner to questions about geo-thermal installations, we are your one source for all things HVAC. (704) 596-8200
