Saturday, January 28, 2012

Things to consider... HVAC Dealer - Commitment


Satisfaction guaranteed?  How exactly does that get measured?  The fact of the matter is that when you are looking for an air conditioning or furnace dealer your satisfaction will not be realized until the end of the transaction.  So the question becomes: What can you do to help insure 100% satisfaction before work begins?  It all comes down to how the prospective HVAC dealer responds to you.  Are they telling you what you need and controlling the conversation?  Or are they LISTENING?  Please don't overlook this.  A dealer that talks about quality and talks about service and talks about and talks about... Should be LISTENING!  The right dealer for your needs will be listening and learning first.  They will take everything into consideration and their response should reflect their comprehension of your questions or concerns.  By the end of the conversation you should feel confident that you are on the right path to 100% satisfaction.